Cancellation Policy

Thank you for choosing 3 Brothers Moving & Storage. We are committed to providing you with reliable and efficient moving coordination services. Below is our cancellation policy, which outlines important details regarding our brokerage services and your interactions with independent carriers.

Broker Fee The fee you pay to 3 Brothers Moving & Storage is a broker fee. This fee covers the cost of arranging for a fully licensed and insured motor carrier to move and handle your household goods and possessions. Please note, this broker fee is separate from the carrier charges.

Carrier Charges Carrier charges are to be paid C.O.D. (cash on delivery) unless pre-arranged to be paid by credit or debit card. These payments are made directly to the independently owned carrier in two installments: the first half is due upon pickup and the second half is due upon delivery at your designated destination address.

Cancellation Terms

  • Before Services Begin: You may cancel your move without penalty up to 72 hours after signing your bill of lading. During this period, the broker fee is fully refundable.

  • After 72 Hours: The broker fee becomes non-refundable once 72 hours have passed after signing your bill of lading.

  • After Service Commencement: Following U.S. Code 49 CFR § 375.505(h), no cancellations are permitted and deposits become non-refundable once the mover has begun physical moving services. This includes, but is not limited to, packing, loading, storage, and transportation of your property to and from the pick-up or delivery address.

  • Post Loading: Services may not be canceled, and no refunds will be issued once your property has been loaded onto the truck.

Acknowledgment By continuing with our services, you acknowledge and agree to this cancellation policy. This policy ensures that both parties understand their rights and responsibilities in the moving process.

For any questions or if you need to discuss your moving plans, please do not hesitate to contact our customer service team at info@the3movingbrothers.com.

FAQs

  • 3 Brothers Moving and Storage is a family-owned moving brokerage firm that specializes in coordinating residential, corporate, and military relocations across the United States. As licensed interstate moving brokers, we facilitate the moving process by connecting you with a network of trusted, FMCSA-authorized motor carriers. Our mission is to simplify every aspect of your move, ensuring a seamless and stress-free experience from the initial estimate to the final delivery. With personalized moving plans and a commitment to exceptional service, we strive to exceed your expectations and handle all the details, so you can focus on your new beginning.

  • 3 Brothers Moving & Storage simplifies your moving process by offering personalized planning, instant estimates, and end-to-end coordination through a network of reliable carriers. We handle all aspects of your move, ensuring everything from packing to transportation is seamless and stress-free. Our goal is to provide a smooth transition, allowing you to focus on settling into your new home or office without the hassle.

  • 3 Brothers Moving & Storage ensures the safety of your belongings by partnering only with FMCSA-authorized carriers that meet our high safety standards. We monitor each stage of the move, conduct regular partner audits, and offer comprehensive insurance coverage to protect your items throughout the relocation process.

  • Yes, we're always looking to expand our network with professional carriers who share our commitment to quality and reliability. If you are an FMCSA-authorized motor carrier, we invite you to join our team. Please contact us for more information on our vetting process and to discuss the benefits of partnering with 3 Brothers Moving & Storage.